Your privacy at Fidelity Australia
Fidelity Australia is subject to the requirements of the National Privacy principles which are contained in the Privacy Act 1988 (Cth) (the 'Privacy Act') and which govern how private sector organizations handle personal information.
Our privacy policy is designed to answer the following questions:
- What Personal Information does Fidelity Australia collect?
- How is Personal Information collected and stored?
- How is Personal Information used?
- Will personal information be given to anyone else?
- How can you access and correct your Personal Information?
What Personal Information does Fidelity Australia collect?
Personal Information means any information that can identify you.
If you acquire services from Fidelity Australia, we may ask you to provide certain details including, for example, your name and contact information, your birth date, your tax file number and your financial details.
Sometimes we may need to collect personal information about individuals who are not customers of Fidelity Australia (for example, business contact details of a company representative with whom we deal).
Generally, we will not collect sensitive information about you (such as your race, political beliefs, religion or health) unless this is required to enable us to provide you with services. If we need sensitive information we will ask for your consent when we collect this information (unless an exception applies).
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How is this personal information collected and stored?
This will depend on how you interact with us or the services you request from us. We may collect personal information about you from an application form or a registration form or verbally if you call our call centres or speak directly with our staff.
In addition, if you access this site we may collect information about your visits by using 'cookies'. A cookie is a packet of information which is sent by our website to your computer to track your use of our website and to allow you to effectively access your account information. In general, we use 'cookies' for security purposes and to assess the usage and improve the functionality of our website.
Fidelity takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorized access, destruction, use, modification or disclosure.
How is personal information used?
The personal information collected from you by Fidelity Australia may be used to:
- Provide you with our services or with other information you have requested;
- Notify you about other Fidelity Australia services or promotions from time to time; or
- Manage our relationship with you.
If you do not wish to know about other Fidelity Australia services or promotions please let us know.
Will Personal Information be given to anyone else?
Personal information may be disclosed outside Fidelity Australia. For example:
- For legal reasons, we may need to disclose personal information to law enforcement agencies, government agencies, courts or external advisers.
- In some circumstances, personal information is disclosed to third parties where this is related to the supply of our services.
- Personal information may be disclosed to third parties to whom Fidelity Australia contracts out specialised functions, such as mailing houses and printing companies.
Can you access and correct your personal information?
Under the Privacy Act, you have a right to seek access to information which we hold about you, although there are some exceptions to this. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. We will use all reasonable efforts to provide you with access as well as correct the information.
Contacting us
If you have any questions about this privacy policy, if you have a complaint about our collection, use or management of your personal information, or if you wish to access or correct your personal information, please contact Fidelity Australia's Compliance Officer who is also our Privacy Officer in writing:
Compliance Officer
FIL Investment Management (Australia) Limited
PO Box N850
Grosvenor Place NSW 1220