It has come to our attention that Fidelity's name and logo is being used inappropriately in emails and texts misrepresenting Fidelity as ‘Fidelity Loan Services’. We would like to remind investors that they need to be vigilant of fraudulent investment schemes that pretend they are acting on behalf of known and established institutions, such as Fidelity, in order to gain legitimacy. Fidelity has a robust system in place to defend our brand that involves rigorous monitoring of its use and swift involvement of the relevant authorities, however, investors do need to be alert to these schemes. If you have been a victim of fraud or are unsure about emails or websites being authentic, we encourage you to file a report with ASIC.
Note: Following the recent escalation of COVID-19, Fidelity International’s Client Services and Adviser Services teams are currently working from home as part of our business continuity plans. If you require any assistance please contact us on 1800 044 922 (Client Services) or 1800 119 270 (Adviser Services) and leave us a message so our team can call you back shortly. Alternatively, please send your enquiry to firstname.lastname@example.org.