Online Security 

Fidelity helps you protect your information, and your finances.

We see this as an important part of building your trust.

How Fidelity protects you
Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this:

  • Constant review and improvement
  • Automatic log off and safety lock
  • Secure Session and Encryption

How you can protect yourself
While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.

  • Update your antivirus
  • Update your operating system
  • Use strong passwords
  • Enable security features on your wireless network
  • Protect your paper documents
  • Educate yourself about fraud and scams
  • Report suspicious activity to Fidelity
  • Download our Cybersecurity booklet

Keep your details safe
To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine.

Eight things that Fidelity will never do...
1.    Call or email to ask for your online password 
2.    Ask you to email or text personal or financial information 
3.    Email you a link to a page which asks for your log-in details 
4.    Call to advise you of investment opportunities 
5.    Send someone to your home to collect information or cash, or to offer investment opportunities 
6.    Ask you to carry out a test transaction online 
7.    Provide investment services through any mobile app other than our official app 
8.    Ask you to authorise the transfer of funds to a third party or to hand over cash  

Here to help
If you have any doubt over whether a caller is genuine, please contact our Client Services team on 1800 044 922 

How Fidelity protects you
Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this.

Spotted suspicious activity? Call us on 1800 044 922

Constant review and improvement
We consider good security to be the foundation of customer trust, and for us this makes it sound business practice.

Automatic log off and safety lock
Fidelity will automatically log you off after a period of inactivity. This reduces the risk that others could access your information should you step away from your computer or device.

Fidelity will also temporarily lock your login if too many unsuccessful attempts are made.

If you do forget your login details you can of course call us and we will send new login details to the email address you have registered with us – for your security we do not give these details out over the phone.

We use the latest security techniques - whether physical, technology, or process-related. Plus, we regularly upgrade this protection in response to advances in security threats and the techniques to combat them.

Secure Session and Encryption
When you log in to https://secure.fidelity.com.au/Logon, you will see a padlock appear in the address bar of your browser. 

This lets you know that you can trust the secure connection to our website. You can click on this padlock to verify the securely encrypted connection for yourself.

How you can protect yourself
While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.

Spotted suspicious activity? Call us on 1800 044 922

Update your antivirus software
Keeping your antivirus software up to date can help reduce the risk of hacking or malicious software being installed on your computer from potentially harmful websites or malicious email.

Always keep your software up to date, and update it when prompted to do so.

Update your operating system
Protect yourself and stay safe online against evolving threats by ensuring your operating system is always up to date. You can find out more about updating your operating system from Microsoft and Apple.
Always keep your software up to date, and update it when prompted to do so.

Use strong passwords
When you create a password, always make sure it is strong. Use a combination of letters, numbers and special characters.

When we ask you to create or change your password for accessing your accounts we’ll provide you with some specific guidance on your password; for your own security, we won’t accept a weak one.

Be careful not to use the same password for different sites. If a fraudster gets the key to one account they could have access to all your accounts.

Don’t use family names and or dates of birth. Information like this can be easily found on the internet and don’t forget to change your password regularly.

Enable security features on your wireless network
The most common wireless device you use within the home is the wireless router, which allows you to connect to the internet.

Typically, the security settings on these routers when you first receive them are turned off. This can leave you at risk of attackers breaking into your network, hijacking your internet connection and stealing personal information stored on your device.

Enabling the security features on this or any device you own can reduce the risk of your data or assets being compromised.

Protect your paper documents
Keep your confidential documentation secure and shred any unwanted information. Remember to update us with any revised contact details and check your statements regularly for any suspicious transactions. If you see anything suspicious please report it immediately.

Report suspicious activity to Fidelity
If you believe your Fidelity account has been compromised or may be at risk please call us as soon as possible on 1800 044 922.

You are also encouraged to report suspected fraud to the Australian Cybercrime Online Reporting Network: 
https://www.acorn.gov.au/

Reporting a Fraud or Cyber Crime:
https://report.acorn.gov.au/   

Educate yourself about fraud and scams
Fraud and scams can happen to anyone, so it is important that you learn about the threats and ways you can protect yourself.  You may also refer to the information and resources available at https://www.staysmartonline.gov.au & https://www.scamwatch.gov.au/ on how to protect yourself, your computers and mobiles device against fraud, identity theft, viruses and many other problems encountered online.