Staying secure

When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we’re doing to keep you safe and find out where to get help if you need it.

Stuart Warner, Head of Technology

At Fidelity International, we believe cybersecurity is a crucial part of how we operate our business. With our customers at the heart of everything we do, it’s vitally important that we ensure our cyber defences are as good as they can be to protect the information entrusted with us. This is just as important in our personal lives as it is at work. 

Stuart Warner
Fidelity International

Beware of scammers impersonating Fidelity

Fraudsters are making unsolicited contact with individuals and falsely claiming they represent Fidelity. Scammers state they are able to recover losses from previous investment frauds including crypto currency scams. To achieve this an upfront payment is required from the intended victim. Any such contact is fraudulent. Fidelity do not offer any such loss recovery services and none of the described activity is in any way associated to Fidelity or our services.

This type of investment scam is known as a 'clone firm investment scam' and is on the rise - with firms across the financial services industry continuing to be cloned.

Financial threats to look out for

Fraudsters are highly committed to their cause. By knowing what they’re up to, you can take steps to protect yourself.

Reporting fraud

Suspicious account activity?

By phone, email or post. Call our Customer Services team on 1800 044 922.

Fidelity help and support

Victim of fraud?

If you think you’ve been targeted, help is at hand.

Other useful contacts

Ten things Fidelity will never do

PINs and passwords

Call or email asking for your full PIN or online password

Personal and financial information

Ask you to email or text personal or financial information unnecessarily

Login details

Email you a link to a page which asks for your login details

Unrealistic investment opportunities

Call to advise you of too-good-to-be-true investment opportunities

Home visits

Send someone to your home to collect information or cash, or to offer investment opportunities

Test transactions

Ask you to carry out a test transaction online

Beware of unofficial apps

We do not offer any apps for investors in Australia.

Contact you for authorisation

Ask you to authorise the transfer of funds to a third party or to hand over cash

Use persuasive and/or emotional communications

Pressure you to make a financial decision quickly or reveal confidential information

Unsolicited emails

Send you emails you've not asked for - we know your marketing preferences