Staying secure

When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we’re doing to keep you safe and find out where to get help if you need it.

Financial threats to look out for

Fraudsters are highly committed to their cause. By knowing what they’re up to, you can take steps to protect yourself.

Reporting fraud

Suspicious account activity?

By phone, email or post. Call our Customer Services team on 1800 044 922.

Fidelity help and support

Victim of fraud?

If you think you’ve been targeted, help is at hand.

Other useful contacts

Ten things Fidelity will never do

PINs and passwords

Call or email asking for your full PIN or online password

Personal and financial information

Ask you to email or text personal or financial information unnecessarily

Login details

Email you a link to a page which asks for your login details

Unrealistic investment opportunities

Call to advise you of too-good-to-be-true investment opportunities

Home visits

Send someone to your home to collect information or cash, or to offer investment opportunities

Test transactions

Ask you to carry out a test transaction online

Beware of unofficial apps

We do not offer any apps for investors in Australia.

Contact you for authorisation

Ask you to authorise the transfer of funds to a third party or to hand over cash

Use persuasive and/or emotional communications

Pressure you to make a financial decision quickly or reveal confidential information

Unsolicited emails

Send you emails you've not asked for - we know your marketing preferences