Identity theft

Look beyond the disguise. Impersonation can be the first step to someone stealing your assets

What is identity theft?

Identity theft is where someone steals your identity for financial gain. These imposters are masters of disguise and they’ll use a variety of tactics such as cold calling, intercepting your post, going through your rubbish, 'skimming' your credit card and hacking your computer.

Spotting and avoiding identity theft

You may not know you've been victim of identity theft until it’s too late - your credit rating is lower, missing money from your account or a purchase you didn’t make. Look out for the below.

Unexpected phone calls or emails

Don’t trust unexpected emails or cold call phone calls when trying to get you to reveal personal information or hand over money. Be suspicious and challenge.

Personal information

Shred bank statements, utility bills, application forms and credit card receipts. This is the sensitive information which can be used against you.

Check your bank and credit card statements carefully

Look out for suspicious activity and flag anything out of the norm. Do the same for your credit rating too.

Protect hard copy information

File personal documents securely. If you move, get your post forwarded.

Be in control of your own information

Don’t give away personal information unless you’re certain who’s asking for it and why. Never be afraid to challenge what your information is needed for.

Be proactive

You can register for monthly credit score updates and searches that identify any searches or accounts opened that you don't recognise.

Helpful resources

If you’ve spotted anything suspicious on your account, call Fidelity on 1800 044 922. Alternatively contact your bank, credit card company and the local police on the Anti-scam Helpline 1800-722-6688. Here are some other useful contacts.

Leaders in fraud prevention

Educate yourself about fraud and scams. Fraud and scams can happen to anyone, so it is important to learn how to protect yourself, your computers and mobile devices against fraud, identity theft, viruses and many other problems encountered online. The ACCC (Australian Competition & Consumer Commission) has information and resources available at   

Report suspicious activity. If you believe your account, computer or mobile device has been compromised or may be at risk, please do report suspicious activity to the Australian authorities.

We encourage you to report scams to the ACCC via the webpage.

Other threats to look out for